Seller Onboarding Questionnaire

Coffee Sellers

    ๐Ÿ“‹ Section A: General Information

    Are you a:

    ๐Ÿ“‘ Section B: Business & Legal Information

    Please provide the following information about the last processor of the coffee you are supplying.

    Last Processor Company Name:

    Street Address:

    City:

    Province / State:

    Postal Code:

    Country:

    ๐Ÿ“Ž Upload local authority registration certificate / Business License / Operating Permit

    ๐Ÿ“Ž Upload business export / import license

    ๐Ÿ“Ž Upload Food Safety or Quality Assurance Certification (if you hold a certificate)

    ๐Ÿ’ฌ Comments (Business Information)

    For example: facility address, outsourced production partner details.

    ๐Ÿ“ฆ Section C: Product Compliance

    ๐Ÿงผ Food Safety & Traceability

    ๐Ÿ“Ž Upload HACCP Plan or Flow Diagram

    Are beans stored in clean, food-grade, pest-free conditions?

    Do you maintain batch-level traceability through processing?

    Do you follow Good Manufacturing Practices (GMP)?

    ๐Ÿ’ฌ Comments (Traceability & Hygiene)

    ๐Ÿ“ฆ Packaging & Labelling

    Is your packaging compliant with EU food contact materials regulations?

    Does your label include the country of origin?

    Does your label include the net weight in kg?

    Does your label include storage instructions (e.g., cool, dry place)?

    Does your label include an ICO identification code or mark?

    Does your label include the certification body and certification number (if applicable)?

    ๐Ÿ’ฌ Comments (Packaging & Labelling)

    Briefly explain batch ID and ICO code handling.

    ๐ŸŒ Import & EU Market Access (if applicable)

    Have your beans passed phytosanitary inspection?

    ๐Ÿ“Ž Upload Phytosanitary Certificate (you can upload a certificate from previous export)

    ๐Ÿ’ฌ Comments (EU Compliance)

    ๐ŸŒฟ Voluntary Sustainability Practices

    Are your suppliers certified under voluntary sustainability schemes (e.g., RA, Fairtrade)?

    Do you use traceability tools (lot numbers, GPS, satellite monitoring)?

    ๐Ÿ’ฌ Comments (Environmental Practices)

    ๐Ÿ›ก๏ธ Privacy Notice and Legal Disclaimer

    The information collected in this form will be used exclusively by Coffee Supermarket for verification, regulatory compliance, and quality assurance purposes within the framework of our B2B marketplace.

    By submitting this form, you declare that the information provided is truthful, complete, and up to date at the time of submission.

    Coffee Supermarket is committed to protecting the confidentiality of the data provided. We will not share your information with unauthorized third parties without your consent, unless required by law or regulatory authorities.

    For more details, please refer to our Privacy Policy and Terms & Conditions.

    โœ… Final Confirmation for Green Coffee Self-Assessment

    Do you confirm that the information provided is accurate and reflects the current status of your operations and product?

    ๐Ÿ“… Date:

    ๐Ÿ–‹ Responsible Person (Name & Position):

    ๐Ÿ“จ Email:

    Do you authorize Coffee Supermarket to verify the information provided?

    Do you authorize the use of your data in accordance with our Privacy Policy?

    By submitting this form, I confirm that the information provided above is accurate and that I have read Coffee Supermarket’s Privacy Policy and Terms & Conditions.

      ๐Ÿ“‹ Section A: General Information

      Are you a:

      ๐Ÿ“‘ Section B: Business & Legal Information

      Please provide the following information about the last processor of the coffee you are supplying.

      Last Processor Company Name:

      Street Address:

      City:

      Province / State:

      Postal Code:

      Country:

      ๐Ÿ“Ž Upload: Local Registration Certificate or Health Dept. Approval / Business License / Operating Permit

      Do you have HACCP, ISO 22000, or similar food safety certification?

      ๐Ÿ“Ž Upload: Food Safety or Quality Assurance Certification

      ๐Ÿ“Ž Upload: HACCP Summary or Flow Diagram

      ๐Ÿ’ฌ Comments (Business & Food Authority Registration)

      e.g., Facility address, outsourced production partner details.

      ๐Ÿท๏ธ Section C: Packaging & Labeling

      Are you using food-safe, compliant packaging materials?

      ๐Ÿ’ฌ Comments (Labelling & Packaging Details)

      Explain your labelling system, traceability identifiers, QR/barcodes if used.

      ๐Ÿšš Section D: Sales, Fulfillment & Online Compliance

      Do you pack and handle orders in a hygienic environment?

      Do you comply with distance selling, returns, and consumer rights regulations?

      Do you provide accurate shipping, refund, and business contact information to customers?

      Do you comply with data protection laws when handling customer data (e.g., GDPR)?

      ๐Ÿ’ฌ Comments (Fulfillment & E-Commerce)

      ๐Ÿ›ก๏ธ Privacy Notice and Legal Disclaimer

      The information collected in this form will be used exclusively by Coffee Supermarket for verification, regulatory compliance, and quality assurance purposes within the framework of our B2B / B2C marketplace.

      By submitting this form, you declare that the information provided is truthful, complete, and up to date at the time of submission.

      Coffee Supermarket is committed to protecting the confidentiality of the data provided. We will not share your information with unauthorized third parties without your consent, unless required by law or regulatory authorities.

      For more details, please refer to our Privacy Policy and Terms & Conditions.

      โœ… Final Confirmation for Roasted Coffee Self-Assessment

      Do you confirm that the information provided is accurate and reflects the current status of your operations and product?

      ๐Ÿ“… Date:

      ๐Ÿ–‹ Responsible Person (Name & Position):

      ๐Ÿ“จ Email:

      Do you authorize Coffee Supermarket to verify the information provided?

      Do you authorize the use of your data in accordance with our Privacy Policy?

      By submitting this form, I confirm that the information provided above is accurate and that I have read Coffee Supermarket’s Privacy Policy and Terms & Conditions.

      Other services

        โ˜• HoReCa and Home Coffee Machines Supplier Self-Assessment Questionnaire


        Please provide the following information about the last processor of the coffee machine.

        Last Processor Company Name:

        Street Address:

        City:

        Province / State:

        Postal Code:

        Country:

        ๐Ÿ“‹ Section A: Compliance & Certification


        ๐Ÿ“Ž Upload: Business Registration, Home Kitchen Approval (if applicable)


        Does the machine have CE marking (or UKCA for UK sales)?


        ๐Ÿ“Ž Upload: CE/UKCA Declaration of Conformity


        Does the product comply with the following EU Directives?


        – Machinery Directive (2006/42/EC)

        – Low Voltage Directive (2014/35/EU)

        – EMC Directive (2014/30/EU)

        – Regulation (EC) No. 1935/2004 (Food Contact Materials)


        ๐Ÿ“Ž Upload: Technical File or Declaration including the applicable directives


        If selling in the U.S., is the machine UL or ETL certified?


        ๐Ÿ“Ž Upload: UL or ETL Certification


        If the machine connects to mains water, is it WRAS approved or certified for water safety?


        ๐Ÿ“Ž Upload: WRAS or equivalent certification


        ๐Ÿ’ฌ Comments (Certifications & Water Safety)

        ๐Ÿ“˜ Section B: Manuals & Labeling


        Does the machine include a user manual in English (and other required languages)?


        ๐Ÿ“Ž Upload: Digital Copy of Manual


        Does the manual include safety, installation, maintenance, and cleaning instructions?


        Is the machine labelled with:


        – Manufacturer/importer name and address?

        – Model and serial number?

        – Electrical specifications (voltage, frequency, power)?


        ๐Ÿ’ฌ Comments (Manual & Labeling)

        ๐Ÿ›’ Section C: Public Sale Requirements


        Do you provide a minimum 2-year warranty for EU/UK customers (1 year for non-EU)?


        Do you hold product liability insurance that covers public sales?


        ๐Ÿ“Ž Upload: Insurance Certificate


        Do you offer a return/refund policy that complies with local consumer laws?


        Does your listing include a disclaimer about the machine being for professional use and possibly requiring special installation?


        ๐Ÿ’ฌ Comments (Consumer Requirements)

        ๐Ÿ›ก๏ธ Privacy Notice and Legal Disclaimer


        The information collected in this form will be used exclusively by Coffee Supermarket for verification, regulatory compliance, and quality assurance purposes within the framework of our B2B/B2C marketplace.


        By submitting this form, you declare that the information provided is truthful, complete, and up to date at the time of submission.


        Coffee Supermarket is committed to protecting the confidentiality of the data provided. We will not share your information with unauthorized third parties without your consent, unless required by law or regulatory authorities.


        For more details, please refer to our Privacy Policy and Terms & Conditions.

        โœ… Final Confirmation for Coffee Machines Self-Assessment


        Do you confirm that the information provided is accurate and reflects the current status of your operations and product?

        ๐Ÿ“… Date:

        ๐Ÿ–‹ Responsible Person (Name & Position):

        ๐Ÿ“ง Email:


        By submitting this form, I confirm that the information provided above is accurate and that I have read Coffee Supermarket’s Privacy Policy and Terms & Conditions.

          โ˜• B2C Coffee Accessories Self-Assessment Questionnaire


          Please provide the following information about the last processor of the coffee accessory.

          Last Processor Company Name:

          Street Address:

          City:

          Province / State:

          Postal Code:

          Country:

          ๐Ÿ“‹ Section 1: Product Compliance

          1.1 Health and Safety Regulations


          Do your products comply with the following regulations?

          EU Safety (e.g., Low Voltage, EMC, General Product Safety Directive)

          Comments (if N/A):

          U.S. Safety (e.g., UL certification for electrical safety)

          Comments (if N/A):

          Food-contact safety (e.g., EC No 1935/2004, FDA standards)

          Please specify product type:

          Documentation available (test reports, certifications)?

          ๐Ÿ“Ž Upload supporting documentation (test reports, certifications, etc.)

          1.2 Product Labelling


          Are the following labelling standards met?

          Usage instructions and safety warnings follow UK/EU/US regulations

          Energy rating labels (if applicable)

          Labels are in English and relevant local languages

          ๐Ÿ“Ž Upload example labels or product packaging (photos, mock-ups)

          1.3 Product Certifications


          Do your products carry any of the following certifications?

          CE marking (Europe)

          UL certification (United States)

          Other relevant certifications (please list)

          If other, comment here:

          ๐Ÿ“Ž Upload or list supporting certificates.

          ๐Ÿ›ก๏ธ Privacy Notice and Legal Disclaimer


          The information collected in this form will be used exclusively by Coffee Supermarket for verification, regulatory compliance, and quality assurance purposes within the framework of our B2B/B2C marketplace.


          By submitting this form, you declare that the information provided is truthful, complete, and up to date at the time of submission.


          Coffee Supermarket is committed to protecting the confidentiality of the data provided. We will not share your information with unauthorized third parties without your consent, unless required by law or regulatory authorities.


          For more details, please refer to our Privacy Policy and Terms & Conditions.

          โœ… Final Confirmation for Coffee Accessories Self-Assessment


          Do you confirm that the information provided is accurate and reflects the current status of your operations and product?

          ๐Ÿ“… Date:

          ๐Ÿ–‹ Responsible Person (Name & Position):

          ๐Ÿ“ง Email:


          By submitting this form, I confirm that the information provided above is accurate and that I have read Coffee Supermarket’s Privacy Policy and Terms & Conditions.

            โ˜• Coffee Supermarket: Services Provider Self-Assessment Questionnaire

            Purpose

            Please provide the following information about the service.

            Service Company Name:

            Company Street Address:

            City:

            Province / State:

            Postal Code:

            Country:

            WhatsApp:

            Email:

            Please fill in the section that applies to your services.

            ๐Ÿ“ฆ Section 1: Importing / Exporting Services

            a) Customs Broker or Freight Forwarder

            Are you a licensed customs broker or freight forwarder?

            ๐Ÿ“Ž Upload your valid customs brokerage license and registration.

            Do you have liability or cargo insurance?

            ๐Ÿ“Ž Upload proof of insurance coverage.

            Do you provide international logistics services for food products?

            b) Coffee Importers

            Are you a licensed coffee importer in your country of operation?

            ๐Ÿ“Ž Upload your import license or business registration.

            Do you comply with EU and/or U.S. food safety import regulations (e.g., FDA registration, EU 2018/848)?

            ๐Ÿ“Ž Upload proof of compliance (e.g., FDA facility registration, COI).

            Do you provide traceability documentation and certificates of origin for coffee?

            ๐Ÿ“Ž Upload a sample traceability document.

            c) Inland / International Road, Air and Sea Transport

            Is your company registered and licensed for inland or international transport?

            ๐Ÿ“Ž Upload your transport license or operating permit.

            Do you offer food-grade transport services (including sealed or temperature-controlled options)?

            ๐Ÿ“Ž Upload proof of compliance with food transport regulations.

            Do you have liability or cargo insurance for goods in transit?

            ๐Ÿ“Ž Upload your insurance certificate.

            ๐Ÿ”ฅ Section 2: Coffee Roasting Services

            a) Private Label Coffee Roaster

            Do you operate a registered coffee roasting facility?

            ๐Ÿ“Ž Upload your facility registration or food safety certificate.

            Do you offer private label services?

            ๐Ÿ“Ž Upload a sample private label agreement or service description.

            Are your packaging and labeling services compliant with EU/US regulations?

            ๐Ÿ“Ž Upload a sample of compliant packaging/label.

            b) Other Roasting Services

            Do you offer custom roasting or profiling services?

            ๐Ÿ“Ž Upload a description or brochure of your services.

            Do you comply with food safety and hygiene standards for roasting operations?

            ๐Ÿ“Ž Upload relevant food safety certification.

            ๐ŸŽ“ Section 3: Coffee Training and Education

            Do you offer certified or accredited coffee training?

            ๐Ÿ“Ž Upload details of certifications (e.g., SCA, CQI).

            Are your trainers qualified professionals with documented experience?

            ๐Ÿ“Ž Upload trainer bios or CVs.

            Do you provide training to coffee professionals or businesses?

            ๐Ÿ“Ž Upload a curriculum or sample training outline.

            ๐Ÿ’ผ Section 4: Consulting Services

            Do you offer consulting services related to coffee (e.g., sustainability, compliance, traceability, business development)?

            ๐Ÿ“Ž Upload your service overview or scope of work.

            Do your consultants have documented industry experience or qualifications?

            ๐Ÿ“Ž Upload consultant profiles or CVs.

            Have you worked with other coffee producers or importers/exporters?

            ๐Ÿ“Ž Upload case studies or client references (optional).

            ๐Ÿ“ฆ Section 5: Warehousing and Fulfilment

            Do you operate a warehouse or fulfilment center?

            ๐Ÿ“Ž Upload business registration and facility overview.

            Is your warehouse compliant with food storage standards (pest control, hygiene, temperature control)?

            ๐Ÿ“Ž Upload hygiene/sanitation records or certificates.

            Do you provide inventory management and order fulfilment for coffee?

            ๐Ÿ“Ž Upload a list of fulfilment services or brochure.

            ๐Ÿงช Section 6: Coffee Lab Testing

            a) Sensory Evaluation (Cupping)

            Do you offer professional sensory evaluation services (cupping)?

            ๐Ÿ“Ž Upload Q Grader certificate(s) or lab accreditation.

            Do you use SCA protocols for cupping?

            ๐Ÿ“Ž Upload a sample cupping form/report.

            b) Chemical Testing

            Do you conduct chemical or residue testing (e.g., moisture, mycotoxins, pesticides)?

            ๐Ÿ“Ž Upload scope of testing and lab accreditation (e.g., ISO/IEC 17025).

            Do you have documented procedures for lab safety and contamination control?

            ๐Ÿ“Ž Upload procedures or relevant safety policy.

            ๐Ÿ’ฐ Financial Capacity

            Please indicate whether you possess the financial capacity to commit to international direct trade and cover Coffee Supermarket fees.

            ๐Ÿ›ก๏ธ Privacy Notice and Legal Disclaimer


            The information collected in this form will be used exclusively by Coffee Supermarket for verification, regulatory compliance, and quality assurance purposes within the framework of our B2B/B2C marketplace.


            By submitting this form, you declare that the information provided is truthful, complete, and up to date at the time of submission.


            Coffee Supermarket is committed to protecting the confidentiality of the data provided. We will not share your information with unauthorized third parties without your consent, unless required by law or regulatory authorities.


            For more details, please refer to our Privacy Policy and Terms & Conditions.

            โœ… Final Confirmation for Services Self-Assessment


            Do you confirm that the information provided is accurate and reflects the current status of your services?

            ๐Ÿ“… Date:

            ๐Ÿ–‹ Responsible Person (Name & Position):

            ๐Ÿ“ง Email:


            By submitting this form, I confirm that the information provided above is accurate and that I have read Coffee Supermarket’s Privacy Policy and Terms & Conditions.

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