A good conversation starts with a good coffee

Deliveries to UK, USA and Europe

eco friendly coffee beans

Ethically traded

Shipping & Returns

Coffee Supermarket will deliver products before 11:00 am during business days. Suppose coffee order notification arrives after 11:00 am, the order will be despatch the following working day

Business days from Monday to Friday from 9:00 to 17:00

We despatch orders through Royal Mail click and drop in the following weight guides

  • Small parcel

For all orders under 2 kg (equivalent to 3x 500g or 6X 250g bags of coffee or less)

  • Medium parcel

For wholesale orders under 6 kg (equivalent to 12x 500g or 20X 250g bags of coffee)

  • Arrange collection by email; for deliveries within 2 miles, apply for some specific postcodes within London such as E3, E9, E5, E7, E10, E11, E12, E13, E15, E20 only

During the holiday season, Royal Mail might get busier than usual, and despatched orders might slow down. However, Coffee Supermarket will make all necessary efforts to despatch your order as soon as possible to avoid disruptions

United Kingdom

Small parcel

Shipping Description Price
Royal Mail 2nd Class Arrives typically in 2-3 business days £2.95
Royal Mail 1 st Class Arrives typically in 1-2 business days £3.95
Tracked 24 with signature Arrives typically next business day, tracked & requires a signature £8.16

 

Medium parcel, DPD up to 6 kg

Shipping Description Price
DPD- next day Medium parcel – door to door – Next day £20.51
DPD- by 12 Medium parcel – door to door – by 12 £24.11
DPD by 10:30 Medium parcel – door to door- by 10:30 £27.71

All U.K. orders shipped with DPD are for next (working) day delivery. Although we cannot guarantee next day delivery, we find these usually arrive within three working days. Please note DPD does not deliver on Saturdays.

International deliveries

We are happy to deliver to European, USA and China addresses. Orders need to be placed with a valid postcode/zipcode to allow Royal Mail to locate and quote for correct shipping cost.

Depending on your destination, orders shipped via Royal Mail can arrive anytime between 3 working days or three weeks. For your convenience, we suggest you purchase tracked shipping on all international orders as we’re unable to track parcels outside of the U.K.

Small parcel 2020 prices 

Shipping Description Price
Royal Mail -International Economy For coffee that doesn’t need to arrive soon  (2-12 weeks) £12.75
Royal Mail – International Standard Reliable delivery to Europe in 3-5 business days and Rest of the World in 6-7 business days £29.41
Royal Mail – International tracked International standard delivery times but tracked £33.41
Royal Mail – International Tracked & Signed Reliable delivery to Europe in 3-5 business days and Rest of World in 6-7 business days, tracked end-to-end with online confirmation and signature delivery 32.91
DPD – Germany – Netherlands Delivery to Germany  and Netherlands within two working days 13.20
DPD – Spain, Portugal Delivery to Spain and Portugal within four working days £17.70
DPD – China* Delivery to China within 4-7 working days £27.73
DPD – Indonesia Delivery to Indonesia within 4-7 days £30.12
DPD – USA* Delivery to the USA within 3-6 working days £32.09

*Import taxes and customs clearance charges are not included in our shipping destination’s taxation policies. To find out more, please contact your local customs office or visit their official website.

Returns

We are sorry to hear you are not happy with our products or services.

Please contact us by email within 24 hours of receipt to inform us of your issue. We encourage you to supply photos, invoice number or any other means to probe the matter.

Please, note that open packs are not refundable since hygiene and safety measures. However, please, get in touch, so we understand your needs.

Should you return close bags, this must be within one week of the product received

Montier and Coffee Supermarket does not refund or exchange coffees if ordered incorrectly through our websites.

Please, read our disclaimer before attempting a complaint regarding brands that are in our marketplace

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